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How would you describe yourself to a new colleague on Teams? What about in a LinkedIn summary, or a study abroad application? Personality adjectives are a textbook staple, but self-awareness — understanding how you come across and why it matters — is the skill students actually need in a world of digital profiles and cross-cultural communication.
This week’s Personality lesson takes that classic topic and reframes it around the digital citizen — how we present ourselves, read others, and navigate identity across platforms and cultures. Fads and Trends in Hospitality and Entertainment is brand new, built for an industry where last month’s viral destination is already yesterday’s news and students need the vocabulary to keep up. Customer Service returns from last year completely reorganized — tighter structure, stronger exercises, and a full answer key.
Three lessons, three kinds of awareness: knowing who you are, knowing what’s happening around you, and knowing how to respond when someone needs your help.
Reference Role Play
Fads and Trends in Hospitality and Entertainment Visual Vocabulary
Talk Zone: Online Shopping Help Desk
