The Era of Self-Service Lesson
10 Exercises
Note: the complete set of exercises and audio files can be downloaded at the end of the post.
"The Era of Self-Service" is a practical collection of exercises designed to help language learners navigate everyday digital interactions. With self-service technology becoming increasingly prevalent—from digital restaurant kiosks to mobile banking apps—students need both language skills and technical confidence to handle these situations independently.
The exercises cover essential vocabulary and real-life scenarios that learners will encounter, such as using self-checkout machines, making mobile payments, and checking in for flights. Through activities like role-plays, gap-fills, and matching exercises, students learn key terminology and common expressions used in digital transactions.
This topic is particularly valuable because it addresses a crucial need: helping learners function independently in English-speaking environments where human assistance may be limited. Understanding self-service technology not only builds practical language skills but also improves students' career prospects in an increasingly digitized workplace.
The lesson includes:
Brainstorming activities
Visual vocabulary presentation
Role-play exercises featuring airport self-service check-in (with cues and audio)
Critical thinking tasks, including ranking and sorting activities
Discussion questions
Vocabulary exercises
Dialogue practice between friends (with audio)
Advantages and disadvantages analysis exercises:
Mobile user interface evaluation
Self-service technology around town
Pronunciation practice with word and syllable stress (with audio)
Visual Vocabulary
Critical Thinking
Airport Self Check-in Role Play
Advantages/ Disadvantages
